Our Hospital Policies

In order for our facility to operate smoothly we have a few policies that we encourage you to review. Please contact us with any questions at 860-633-3588 or gvhstaff@gmail.com

For the safety of all involved, dogs must be on a leash when entering the building and cats must be in a carrier.

We operate by appointment so that we may accommodate all of your needs. Please understand that emergencies do arise and they will take top priority; however, we are not a 24 hour emergency hospital. We will see emergencies involving our current patients if our schedule permits. We appreciate your patience when we have an emergency as it may delay your appointment.

We are accepting new clients. We require a $100.00 deposit for new clients to book an appointment which will be used toward the cost of your visit.

We have a 24 hour cancellation policy. Please call 24 hours in advance to cancel or reschedule your appointment. This courtesy allows us to accommodate another patient who needs to be seen. **A $25 fee applies for anyone who is a no call, no show. 

We offer drop-off appointments. This means you would leave your pet with us in the morning, and pick them up in the afternoon after they have been examined. Drop-off appointments must be scheduled in advance. Please allow enough time at drop off to answer a few questions from our veterinary technicians. This helps to ensure the complete care of your pet.

We require all vaccinations to be up to date for the safety of all the animals in our care. Rabies vaccines are required by law so must be up to date.


Our Payment Policy

We require payment at the time services are rendered. We accept payment in the following forms:

Cash, Check, MasterCard, Visa, Discover and American Express