Our Hospital Policies


In order for our facility to operate smoothly we have a few policies that we encourage you to review. Please contact us with any questions at 860-633-3588 or gvhstaff@gmail.com


We operate by appointment so that we may accommodate all of your needs. Please understand that emergencies do arise and they will take top priority. We appreciate your patience when we have an emergency as it may delay your appointment.


We have a 24 hour cancellation policy. Please call 24 hours in advance to cancel or reschedule your appointment. This courtesy allows us to accommodate another patient who needs to be seen. A $25 fee applies for any one who is a no call no show and for the second time an appointment is cancelled without 24 hours notice. 


We offer drop-off appointments. This means you would leave your pet with us in the morning, and pick them up in the afternoon after they have been examined. Drop-off appointments must be scheduled in advance. Please allow enough time at drop off to answer a few questions from our veterinary technicians. This helps to ensure the complete care of your pet.


We require all vaccinations to be up to date for the safety of all the animals in our care. Rabies vaccines are required by law so must be up to date.


Our Payment Policy


We require payment at the time services are rendered. We accept payment in the following forms:


Cash, Check, MasterCard, Visa, Discover, American Express and Care Credit